Zeiss camera lenses, sporting optics, and other accessories are sold in the United States through authorized dealers selected by Zeiss USA. Authorized Zeiss Retailers receive training and product knowledge, and are chosen for their ability to represent the brand. Zeiss provides a warranty on products sold only by authorized dealers on ebay.
If you purchase an Zeiss product from an unauthorized dealer, you are not entitled to the Zeiss warranty coverage, or tech support, even if the seller claims that you are. The Zeiss products sold by unauthorized dealers are purchased by the seller on the “grey” market, and are usually the import version of the product.
An import version basically means that the product was meant for sale in a different country. For example, a Zeiss lens that was meant for the Chinese market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the Zeiss warranty page, their warranties are region specific. In other words….that lens that was meant to be sold in China, will only be warrantied in China. Usually, these products will be labeled as either “import version” or “international version”.
Purchasing from an authorized dealer guarantees that you not only receive the full Zeiss warranty, but also that the product you are purchasing is authentic. The unfortunate truth of buying online is that a few bad apples taint the many good sellers out there. Shopping from an authorized reseller is one way of protecting you from unscrupulous sellers.
With that said, the following is a list of Zeiss authorized dealers who sell on eBay. Click on the logo to see more details about the store/seller. (Listed in alphabetical order)
Just keep in mind – If you don’t see a seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by Zeiss to sell their products, and are not buying the merchandise from Zeiss. In the majority of cases, the warranty will not be honored by Zeiss. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. Often times, they are for just 30 or 90 days, and just protect you from DOA products. (Original Zeiss warranties are provided below).
On the other hand, if you are looking at a Zeiss camera, lens, or other accessory in one of the stores above, and wondering if the item is fake – purchase with confidence! These stores have been verified with Zeiss USA to be authorized dealers. You are receiving an authentic product, and are entitled to the full original manufacturer’s warranty.
For reference, these are the manufacturer warranty periods for Zeiss products:
- Binoculars – 2 years from date of purchase
- Lenses – 2 years from date of purchase
- Riflescopes – 2 years from date of purchase
- Refurbished products – 5 years from date of purchase
*If you register your (new) Zeiss product online, your warranty will be extended one more year.
This list updated as of 8/27/2017