US Jewelry Factory – usjewelryfactory.com, is a jewelry store online selling stylish engagement rings, wedding bands, diamond earrings, pendants, necklaces, bracelets, and more. Click the blue link above to check out their current 20% Off of Select Items promotion.
US Jewelry Factory has earned a 9.7/10 positive feedback rating with Trust Pilot, with a current 100% positive overall score of 5.0 with 5 being the highest. So it does look like US Jewelry Factory has had a very successful selling history.
US Jewelry Factory sells stylish engagement rings, wedding bands, diamond earrings, pendants, necklaces, bracelets, and more. Items like solitaire engagement rings, diamond hoop earrings, love pendants, diamond bracelets, dog tag pendants, chains, bridal sets, custom jewelry.
This is one of those stores to visit when you want the retail experience. If you’ve been to a jewelry store, or even any mall in general, you should be familiar with the products and styles that they carry. This is a full service jewelry shop. They have all of the usual jewelry store products, but you can have custom engagement rings made as well. If you see something that you’d like in a different size, length, or color than what is offered, or if you would like to change out the stones, they will make their best effort to accommodate your preferences.
They carry popular jewelry products such as 1.86ct Princess Cut Diamond Engagement Ring Halo Set 14k White Gold, 1.14 Carat F-VS2/SI1 Natural Round Diamond Martini Stud Earrings 14k White Gold, Diamond Heart Pendant in 14k White Gold with Chain 16″, Diamond Open Circle Link Bracelet Pave Set 0.90 Carat Round Cut Holiday 14k Gold, and others.
US Jewelry Factory is both designer and manufacturer, which allows them to manufacture and sell the products relatively cheaper compared to the rest of the online jewelry industry. Their prices are routinely at or below other online retailers – most of whom sell average or low-quality jewelry products. All jewelry is hand-made in their family-owned diamond district facility in New York. They have been in business since 1988.
When you sell high end and quality made products, etc, especially at a discount, a popular question is always going to be if the items are authentic, fake, or low-quality. With jewelry, and especially diamond jewelry, good quality products, and quality manufacturing is a must.
All too often the products are cheaply made, fall apart, or are drop-shipped to you – which is just a customer service nightmare. If you’ve ever bought jewelry that looks good, but tarnishes quickly, or falls apart, then you know this problem all to well. And if you’ve received an incorrect or defective order that has taken weeks (or months) to resolve, then you’ve experienced the drop-ship or middle man drama. So to answer the question of quality and reputation…
Let’s take a close look at their recent rating and review history. Online buyers have a really good way of weeding out the good sellers from the bad. If an item even SLIGHTLY looks like it might be a counterfeit, defective, or low quality, they will leave you bad feedback. And any and all flaws will usually be reflected in a seller’s feedback. With that being said, over the past 12 months, US Jewelry Factory has received a A+ rating with the Better Business Bureau, as well as a 9.7/10 rating from Trust Pilot. They also have a a 5 star rating from Trustlink.org, and a 4 out 5 star rating at customerlobby.com. With that sort of high reputation, it definitely appears as though US Jewelry Factory is an honestly run business, selling good quality merchandise.
US Jewelry Factory is GIA certified.
All items are guaranteed to be 100% authentic, and come with all the manufacturer paper work, in their original authentic boxes as provided by the manufacturer.
What I like or don’t like
Their storefront is very organized. You have a category menu on the top with all of the product categories available. So you just find your desired category, and go from there. Once you get into a listing page, you get a left hand menu where you can sort the results further. So this store is very easy to navigate.
Another thing I appreciate is their attention to detail in their listings. Each listing has clear and large pictures, so you can clearly see what is included in the listing. Their descriptions go into a lot of detail, and provide all the specifications that you might be looking for like the model they work for, size, color, etc. You also see user ratings for each product, which can be helpful at times.
Their diamond education center is also a useful resource. If you have no knowledge about diamonds, this is certainly a page to check out. It is full of information and education about diamond sizes, cuts, clarity, carats, etc.
Their attention to detail, and their excellent feedback really makes you feel secure in shopping from this online store. As does their 30-day hassle free returns policy (refunds are usually issued within 14 days). They do also have a lifetime warranty on all products. They will also re-size rings for free within 30 days of shipment.
US Jewelry Factory does offer free shipping (products ship out within 1 to 2 days), as well as a lowest price match policy.
They do have a layaway program as well. After a 25% initial deposit, you will have 90 days to pay the remainder, at which time your order will be shipped to you.
Have you shopped at this store before? If you have, leave a comment below and share your experience.