Sirui tripods, monopods, video equipment, and other photography accessories are sold in the United States through authorized dealers selected by Sirui USA. Authorized Sirui Retailers receive training and product knowledge, and are chosen for their ability to represent the brand. Sirui provides a warranty on products sold only by authorized dealers on Amazon.
If you purchase an Sirui product from an unauthorized dealer, you are not entitled to the Sirui warranty coverage, or tech support, even if the seller claims that you are. The Sirui products sold by unauthorized dealers are purchased by the seller on the “grey” market, and are usually the import version of the product.
An import version basically means that the product was meant for sale in a different country. For example, a Sirui T05X Series Tripod that was meant for the Asian market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the Sirui warranty page, their warranties are region specific. In other words….that tripod that was meant to be sold in Asia, will only be warrantied in Asia. Usually, these products will be labeled as either “import version” or “international version”.
In these instances, your package will usually either be missing a warranty card, or will have a warranty card that does not state “U.S. warranty”. If you card is missing, or if you have a card that says something like “European Warranty” – you have purchased a grey market product.
Purchasing from an authorized dealer guarantees that you not only receive the full Sirui warranty, but also that the product you are purchasing is authentic. The unfortunate truth of buying online is that a few bad apples taint the many good sellers out there. Shopping from an authorized reseller is one way of protecting you from unscrupulous sellers.
With that said, the following is a list of Sirui authorized dealers who sell on Amazon. Click on the logo to see more details about the store/seller. (Listed in alphabetical order)
Just keep in mind – If you don’t see a seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by Sirui to sell their products, and are not buying the merchandise from Sirui. In the majority of cases, the warranty will not be honored by Sirui. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. Often times, they are for just 30 or 90 days, and just protect you from DOA products. (Original Sirui warranties are provided below).
On the other hand, if you are looking at a Sirui photography product in one of the stores above, and wondering if the item is fake – purchase with confidence! These stores have been verified with Sirui USA to be authorized dealers. You are receiving an authentic product, and are entitled to the full original manufacturer’s warranty.
For reference, these are the manufacturer warranty periods for Sirui products:
- Tripods – 6 years
- Monopods – 6 years
- Video Equipment – 6 years
- Tripod Heads – 6 years
- Quick Release Plates – 6 years
- Smartphone Lenses – 6 years
- Filters – 6 years
- Bags & Backpacks – 6 years
All Sirui warranties only apply to the original end-user only, and are non-transferable. If you purchase a pre-owned product (even if new in the box), you will not be entitled to the original Sirui warranty, even if it was originally sold by an authorized dealer.
As mentioned above, if you purchase your Sirui product from a non-authorized seller, you are not entitled to tech support, or the warranty coverage. Sirui will repair defective products, at your expense – which includes shipping to and from, parts, labor, etc.
For valid warranty claims, you will need your receipt showing a purchase from an authorized dealer, so remember to save your proof of purchase.
*This list updated as of 9/11/2017