Ricoh cameras, lenses, and other accessories are sold in the United States through authorized dealers selected by Ricoh Imaging. Authorized Ricoh Retailers receive training and product knowledge, and are chosen for their ability to represent the brand. Ricoh provides a warranty on products sold only by authorized dealers on ebay.
If you purchase an Ricoh product from an unauthorized dealer, you are not entitled to the Ricoh warranty coverage, or tech support, even if the seller claims that you are. The Ricoh products sold by unauthorized dealers are purchased by the seller on the “grey” market, and are usually the import version of the product.
An import version basically means that the product was meant for sale in a different country. For example, a Ricoh DSLR camera that was meant for the Japanese market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the Ricoh warranty page, their warranties are region specific. In other words….that camera that was meant to be sold in Japan, will only be warrantied in Japan. Usually, these products will be labeled as either “import version” or “international version”.
In these instances, your package will usually either be missing a warranty card, or will have a warranty card that does not state “U.S. warranty”. If you card is missing, or if you have a card that says something like “Japan Warranty” – you have purchased a grey market product.
Purchasing from an authorized dealer guarantees that you not only receive the full Ricoh warranty, but also that the product you are purchasing is authentic. The unfortunate truth of buying online is that a few bad apples taint the many good sellers out there. Shopping from an authorized reseller is one way of protecting you from unscrupulous sellers.
With that said, the following is a list of Ricoh authorized dealers who sell on eBay. This list covers all brands under the Ricoh umbrella – Ricoh, Pentax, Theta, etc. Click on the logo to see more details about the store/seller. (Listed in alphabetical order)
Just keep in mind – If you don’t see a seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by Ricoh to sell their products, and are not buying the merchandise from Ricoh. In the majority of cases, the warranty will not be honored by Ricoh. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. Often times, they are for just 30 or 90 days, and just protect you from DOA products. (Original Ricoh warranties are provided below).
On the other hand, if you are looking at a Ricoh photography, or other imaging product in one of the stores above, and wondering if the item is fake – purchase with confidence! These stores have been verified with Ricoh USA to be authorized dealers. You are receiving an authentic product, and are entitled to the full original manufacturer’s warranty.
For reference, these are the manufacturer warranty periods for Ricoh products:
- Ricoh Digital Binoculars – 1 year
- Ricoh Digital Cameras – 1 year
- Ricoh Printers & Scanners – 1 year
- Pentax Cameras, Lenses, & Accessories – 1 year
- Pentax Sporting Optics (Binoculars, etc.) – 25 years
- Theta Cameras – 1 years
All authentic Ricoh products come with a warranty card included in the package. Make sure not to lose this card, as they will not be re-issued. You will need your receipt (from an authorized dealer), as well as your warranty card to obtain the above warranties.
Please note: The above periods listed are for Ricoh products in the U.S. International warranty lengths vary. Some are the same, others are for 90 days, or 3 years for example. If you live outside of the USA, you should check your local warranty.
*This list updated as of 9/08/2017