PocketWizard transmitters, receivers, transceivers, and other photography accessories are sold in the United States through authorized dealers selected by PocketWizard. Authorized PocketWizard Retailers receive training and product knowledge, and are chosen for their ability to represent the brand. PocketWizard provides a warranty on products sold only by authorized dealers on ebay.
If you purchase an PocketWizard product from an unauthorized dealer, you are not entitled to the PocketWizard warranty coverage, or tech support, even if the seller claims that you are. The PocketWizard products sold by unauthorized dealers are purchased by the seller on the “grey” market, and are usually the import version of the product.
An import version basically means that the product was meant for sale in a different country. For example, a PocketWizard MultiMAX II Transceiver that was meant for the Japanese market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the PocketWizard warranty page, their warranties are region specific. In other words….that MultiMAX II Transceiver that was meant to be sold in Japan, will only be warrantied in Japan. Usually, these products will be labeled as either “import version” or “international version”.
In these instances, your package will usually either be missing a warranty card, or will have a warranty card that does not state “U.S. warranty”. If you card is missing, or if you have a card that says something like “European Warranty” – you have purchased a grey market product.
Purchasing from an authorized dealer guarantees that you not only receive the full PocketWizard warranty, but also that the product you are purchasing is authentic. The unfortunate truth of buying online is that a few bad apples taint the many good sellers out there. Shopping from an authorized reseller is one way of protecting you from unscrupulous sellers.
With that said, the following is a list of PocketWizard authorized dealers who sell on eBay. Click on the logo to see more details about the store/seller. (Listed in alphabetical order)
Just keep in mind – If you don’t see a seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by PocketWizard to sell their products, and are not buying the merchandise from PocketWizard. In the majority of cases, the warranty will not be honored by PocketWizard. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. Often times, they are for just 30 or 90 days, and just protect you from DOA products. (Original PocketWizard warranties are provided below).
On the other hand, if you are looking at a PocketWizard photography product in one of the stores above, and wondering if the item is fake – purchase with confidence! These stores have been verified with PocketWizard USA to be authorized dealers. You are receiving an authentic product, and are entitled to the full original manufacturer’s warranty.
For reference, these are the manufacturer warranty periods for PocketWizard products:
- Receivers – 1 year
- Transceivers – 1 year
- Transmitters – 1 year
- Cables & Adapters – 1 year
- Various Other Accessories – 1 year
All PocketWizard warranties only apply to the original end-user only, and are non-transferable. If you purchase a pre-owned product (even if new in the box), you will not be entitled to the original PocketWizard warranty, even if it was originally sold by an authorized dealer.
As mentioned above, if you purchase your PocketWizard product from a non-authorized seller, you are not entitled to tech support, or the warranty coverage. PocketWizard will repair defective products, at your expense – which includes shipping to and from, parts, labor, etc.
For valid warranty claims, you will need your receipt showing a purchase from an authorized dealer, so remember to save your proof of purchase.
*This list updated as of 9/12/2017