Phottix camera and video accessories are sold in the United States through authorized dealers selected by Phottix. Authorized Phottix Retailers receive training and product knowledge, and are chosen for their ability to represent the brand. Phottix provides a warranty on products sold only by authorized dealers.
If you purchase an Phottix product from an unauthorized dealer, you are not entitled to the Phottix warranty coverage, even if the seller claims that you are. The Phottix products sold by unauthorized dealers are purchased by the seller on the “grey” market, and are usually the import version of the product.
An import version basically means that the product was meant for sale in a different country. For example, a camera trigger that was meant for the European market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the Phottix warranty page, their warranties are region specific. In other words….that camera trigger that was meant to be sold in Europe, will only be warrantied in Europe. Usually, these products will be labeled as either “import version” or “international version”.
Purchasing from an authorized dealer guarantees that you not only receive the full Phottix warranty, but also that the product you are purchasing is authentic. The unfortunate truth of buying online is that a few bad apples taint the many good sellers out there. Shopping from an authorized reseller is one way of protecting you from unscrupulous sellers.
With that said, the following is a list of Phottix authorized dealers who sell on eBay. Click on the logo to see more details about the store/seller. (Listed in alphabetical order)
Just keep in mind – If you don’t see a seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by Phottix to sell their products, and are not buying the merchandise from Phottix. In the majority of cases, the warranty will not be honored by Phottix. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. Often times, they are for just 30 or 90 days, and just protect you from DOA products. (Original Phottix warranties are provided below).
On the other hand, if you are looking at a Phottix light meter, flash trigger, or other accessory in one of the stores above, and wondering if the item is fake – purchase with confidence! These stores have been verified with Phottix USA to be authorized dealers. You are receiving an authentic product, and are entitled to the full original manufacturer’s warranty.
For reference, these are the manufacturer warranty periods for Phottix products:
- Camera triggers – 1 year from date of purchase
- Camera controllers – 1 year from date of purchase
- Flash triggers – 1 year from date of purchase
- Hot shoe flashes & kits – 1 year from date of purchase
- Light meters – 1 year from date of purchase
- Light Shapers – 1 year from date of purchase
- Monolights – 1 year from date of purchase
This list updated as of 8/24/17