Pentax cameras, lenses, and other accessories are sold in the United States through authorized dealers selected by Ricoh Imaging (the parent company). Authorized Pentax Retailers receive training and product knowledge, and are chosen for their ability to represent the brand. Pentax provides a warranty on products sold only by authorized dealers on ebay.
If you purchase an Pentax product from an unauthorized dealer, you are not entitled to the Pentax warranty coverage, or tech support, even if the seller claims that you are. The Pentax products sold by unauthorized dealers are purchased by the seller on the “grey” market, and are usually the import version of the product.
An import version basically means that the product was meant for sale in a different country. For example, a Pentax DSLR camera that was meant for the Japanese market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the Pentax warranty page, their warranties are region specific. In other words….that camera that was meant to be sold in Japan, will only be warrantied in Japan. Usually, these products will be labeled as either “import version” or “international version”.
Purchasing from an authorized dealer guarantees that you not only receive the full Pentax warranty, but also that the product you are purchasing is authentic. The unfortunate truth of buying online is that a few bad apples taint the many good sellers out there. Shopping from an authorized reseller is one way of protecting you from unscrupulous sellers.
With that said, the following is a list of Pentax authorized dealers who sell on eBay. Click on the logo to see more details about the store/seller. (Listed in alphabetical order)
Just keep in mind – If you don’t see a seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by Pentax to sell their products, and are not buying the merchandise from Pentax. In the majority of cases, the warranty will not be honored by Pentax. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. Often times, they are for just 30 or 90 days, and just protect you from DOA products. (Original Pentax warranties are provided below).
On the other hand, if you are looking at a Pentax photography product in one of the stores above, and wondering if the item is fake – purchase with confidence! These stores have been verified with Pentax USA to be authorized dealers. You are receiving an authentic product, and are entitled to the full original manufacturer’s warranty.
For reference, these are the manufacturer warranty periods for Pentax products:
- Adapter Rings – 1 year
- Cameras – 1 year
- Camera Lenses – 1 year
- Camera Flashes – 1 year
- Other Various Accessories – 1 year
- Sporting Optics (Binoculars, etc.) – 25 years
All authentic Pentax products come with a warranty card included in the package. Make sure not to lose this card, as they will not be re-issued. You will need your receipt (from an authorized dealer), as well as your warranty card to obtain the above warranties.
*This list updated as of 9/05/2017