Panasonic Lumix cameras, camcorders, camera lenses, and other accessories are sold in the United States through authorized dealers selected by Panasonic Imaging. Authorized Panasonic Retailers receive training and product knowledge, and are chosen for their ability to represent the brand. Panasonic provides a warranty on products sold only by authorized dealers on ebay.
If you purchase an Panasonic product from an unauthorized dealer, you are not entitled to the Panasonic warranty coverage, or tech support, even if the seller claims that you are. The Panasonic products sold by unauthorized dealers are purchased by the seller on the “grey” market, and are usually the import version of the product.
An import version basically means that the product was meant for sale in a different country. For example, a Panasonic Lumix camera that was meant for the UK market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the Panasonic warranty page, their warranties are region specific. In other words….that Lumix camera that was meant to be sold in the UK, will only be warrantied in the UK. Usually, these products will be labeled as either “import version” or “international version”.
In these instances, your package will usually either be missing a warranty card, or will have a warranty card that does not state “U.S. warranty”. If you card is missing, or if you have a card that says something like “Japan Warranty” – you have purchased a grey market product.
Purchasing from an authorized dealer guarantees that you not only receive the full Panasonic warranty, but also that the product you are purchasing is authentic. The unfortunate truth of buying online is that a few bad apples taint the many good sellers out there. Shopping from an authorized reseller is one way of protecting you from unscrupulous sellers.
With that said, the following is a list of Panasonic authorized dealers who sell on eBay. Click on the logo to see more details about the store/seller. (Listed in alphabetical order)
Just keep in mind – If you don’t see a seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by Panasonic to sell their products, and are not buying the merchandise from Panasonic. In the majority of cases, the warranty will not be honored by Panasonic. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. Often times, they are for just 30 or 90 days, and just protect you from DOA products. (Original Panasonic warranties are provided below).
On the other hand, if you are looking at a Panasonic photography product in one of the stores above, and wondering if the item is fake – purchase with confidence! These stores have been verified with Panasonic USA to be authorized dealers. You are receiving an authentic product, and are entitled to the full original manufacturer’s warranty.
For reference, these are the manufacturer warranty periods for Panasonic products:
- Camcorders – 1 year
- Cameras – 1 year
- Camera Lenses – 1 year
- CCD – 6 months
- Rechargeable Battery Packs – 90 Days
- SD Memory Cards – 90 days
All Panasonic warranties only apply to the original end-user only, and are non-transferable. If you purchase a pre-owned camera (even if new in the box), you will not be entitled to the original Panasonic warranty, even if it was originally sold by an authorized dealer.
Currently, Panasonic is offering an extended 3 year warranty on some camera, camcorder, and camera lens models. For these products, the warranty will be extended another 2 years, for a total of 3 years. This offer is valid until 3/31/2018, and all products MUST be purchased from authorized dealers – whether online, or in-store. The full list of select products is below:
*This list updated as of 9/08/2017