Lowepro camera bags, and other photography accessories are sold in the United States through authorized dealers selected by Lowepro and DayMen Canada Acquisition ULC (the parent company). Authorized Lowepro Retailers receive training and product knowledge, and are chosen for their ability to represent the brand. Lowepro provides a warranty on products sold only by authorized dealers on ebay.
If you purchase an Lowepro product from an unauthorized dealer, you are not entitled to the Lowepro warranty coverage, or tech support, even if the seller claims that you are. The Lowepro products sold by unauthorized dealers are purchased by the seller on the “grey” market, and are usually the import version of the product.
An import version basically means that the product was meant for sale in a different country. For example, an Adventura camera bag that was meant for the French market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the Lowepro warranty page, their warranties are region specific. In other words….that camera bag that was meant to be sold in France, will only be warrantied in France. Usually, these products will be labeled as either “import version” or “international version”.
Purchasing from an authorized dealer guarantees that you not only receive the full Lowepro warranty, but also that the product you are purchasing is authentic. The unfortunate truth of buying online is that a few bad apples taint the many good sellers out there. Shopping from an authorized reseller is one way of protecting you from unscrupulous sellers.
With that said, the following is a list of Lowepro authorized dealers who sell on eBay. Click on the logo to see more details about the store/seller. (Listed in alphabetical order)
Just keep in mind – If you don’t see a seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by Lowepro to sell their products, and are not buying the merchandise from Lowepro. In the majority of cases, the warranty will not be honored by Lowepro. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. Often times, they are for just 30 or 90 days, and just protect you from DOA products. (Original Lowepro warranties are provided below).
On the other hand, if you are looking at a Lowepro backpack or case in one of the stores above, and wondering if the item is fake – purchase with confidence! These stores have been verified with Lowepro to be authorized dealers. You are receiving an authentic product, and are entitled to the full original manufacturer’s warranty.
For reference, these are the manufacturer warranty periods for Lowepro products. These are the U.S. warranty periods. Although they will be the same in most countries, check the warranty information for your own country to be sure.
- Camera Bags – Lifetime warranty
- Drone Bags – Lifetime warranty
- Laptop & Tablet Bags – Lifetime warranty
All Lowepro warranties only apply to the original end-user only, and are non-transferable. If you purchase, acquire, or inherit a pre-owned product (even if new in the box), you will not be entitled to the original Lowepro warranty, even if it was originally sold by an authorized dealer.
The Lowepro warranty covers any defects in material or workmanship, and does not apply to normal wear and tear, misuse, or alteration. To claim your warranty, you will need to show proof that your Lowepro product was purchased from and authorized dealer – so keep your receipt.
*This list updated as of 9/10/2017