Klipsch home audio products are sold in the United States through authorized dealers selected by Klipsch. They have been authorized by Klipsch to sell their products. Klipsch dealers receive training, and product knowledge, and are chosen for their ability to represent the brand, and to service the products. Klipsch provides a warranty on products sold only by authorized dealers.
If you purchase a Klipsch product from an unauthorized dealer, you are not entitled to the Klipsch warranty coverage, even if the seller claims that you are. These Klipsch products sold by unauthorized dealers are likely purchased by the seller on the “grey” market, and can be damaged, inferior quality, or not even produced by Klipsch. Most commonly, they are the import version, or B-stock goods.
An import version basically means that the product was meant for sale in a different country. For example, a Klipsch A/V receiver that was meant for the South American market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the Klipsch warranty page, their warranties are region specific. In other words….that receiver that was meant to be sold in South America, will only be warrantied in South America. Usually, these products will be labeled as either “import version” or “international version”.
Purchasing from an authorized dealer on eBay guarantees that you not only receive the full Klipsch warranty, but also that the product you are purchasing is authentic.
With that said, the following is a list of Klipsch authorized dealers who sell on eBay. Click on the logo to see more details about the store/seller.
Just keep in mind – If you don’t see an eBay seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by Klipsch to sell their products, and are not buying the merchandise from Klipsch. In the majority of cases, the warranty will not be honored. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. The majority of the time, they are for just 30 or 90 days, and just protect you from DOA products. Original warranties from Klipsch range from 1 year to lifetime depending on the product. There is a full reference listed at the end.
On the other hand, if you are looking at a Klipsch product in one of the stores above, and wondering if the item is fake – purchase with confidence! These stores have been verified with Klipsch to be authorized dealers. You are receiving an authentic product, and are entitled to the full original manufacturer’s warranty.
For reference, these are the manufacturer warranty periods for new Klipsch products:
- Active personal products (Computer speakers, Bluetooth speakers, and Wireless speakers) – 1 year
- Active Speakers – 1 year/ electronics, 3 years/ woofer, cabinet & non-electrical
- Architectural Speakers – Lifetime Warranty
- Headphones – 1 Years
- Indoor-Outdoor Speakers – Lifetime Warranty
- Passive Speakers – 5 Years
- Subwoofers – 2 years/ electronics, 5 years/ woofer, cabinet
This page updated as of 8/24/2017