Denon audio products are sold in the United States through authorized dealers selected by Denon. Dealers receive training, and product knowledge, and are chosen for their ability to represent the brand, and to service the products. Denon provides a warranty on products sold only by authorized dealers.
If you purchase a Denon product from an unauthorized dealer on eBay, you are not entitled to the Denon warranty coverage, even if the seller claims that you are. These Denon products sold by unauthorized dealers are likely purchased by the seller on the “gray” market and can be pirated goods not produced by Denon, damaged, defective or “B” stock goods. Most commonly, they are the import version.
An import version basically means that the product was meant for sale in a different country. For example, a Denon A/V receiver that was meant for the European market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the Denon warranty page, their warranties are region specific. In other words….that receiver that was meant to be sold in Europe, will only be warrantied in Europe. Usually, these products will be labeled as either “import version” or “international version”.
Purchasing from an authorized dealer on eBay guarantees that you not only receive the full Denon warranty, but also that the product you are purchasing is authentic.
With that said, the following is a list of Denon authorized dealers who sell on eBay. Click on the logo to see more details about the store/seller.
Just keep in mind – If you don’t see a seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by Denon to sell their products, and are not buying the merchandise from Denon. In the majority of cases, the warranty will not be honored. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. The majority of the time, they are for just 30 or 90 days, and just protect you from DOA products. Original warranties from Denon range from 1 to 5 years depending on the product. There is a full reference listed at the end.
On the other hand, if you are looking at a Denon product in one of the stores above, and wondering if the item is fake – purchase with confidence! These stores have been verified with Denon to be authorized dealers. You are receiving an authentic product, and are entitled to the full original manufacturer’s warranty.
For reference, these are the manufacturer warranty periods for new Denon products:
- A/V Controller, A/V Receiver, AM/FM Receiver – 2 Years
- IN-Command series ™ AV Receivers, Sound bar – 3 Years
- DVD Receiver, DVD Home Theater System – 1 Year
- D/A Converter, Portable USB-DAC / Headphone Amplifier – 2 Years
- Pre-Amplifier, Digital Pre-Amplifier, Power-Amplifier, Head Amplifier – 3 Years
- Tuner, Integrated Amplifier – 3 Years
- Option Board – 3 Years
- CD Player, DVD Player, Blu-ray Disc Player – 1 Year
- CD Recorder – 1 Year
- CD Receiver, Network CD Receiver, Network Receiver – 1 Year
- Network Audio Player – 2 Years
- System Audio – 1Years
- Turntable Autolift / Manual – 4 Years
- Turntable Full Automatic – 2 Years
- Speaker – 5 Years
- Sub-woofer – 1 Year
- Microphone – 2 Years
- Bluetooth Speaker – 1 Year
- iPhone® / iPod® Docks – 1 Year
- Headphone – 1 Year
- Front Surround Home Theater System – 1 Year
- TV Speaker Base – 1 Year
- Video Processor – 3 Year
This page updated as of 8/24/2017