Canon cameras, camera lenses, camcorders, flashes, and other photography accessories are sold in the United States through authorized dealers selected by Canon USA. Authorized Canon Retailers receive training and product knowledge, and are chosen for their ability to represent the brand. Canon provides a warranty on products sold only by authorized dealers on eBay.
If you purchase a Canon product from an unauthorized dealer, you are not entitled to the Canon warranty coverage, or tech support, even if the seller claims that you are. The Canon products sold by unauthorized dealers are purchased by the seller on the “grey” market, and are usually the import version of the product.
An import version basically means that the product was meant for sale in a different country. For example, a Canon EOS 5D Mark III Digital SLR camera that was meant for the Japanese market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the Canon warranty page, their warranties are region specific. In other words….that camera that was meant to be sold in Japan, will only be warrantied in Japan. Usually, these products will be labeled as either “import version” or “international version”. Sometimes, import version cameras are even loaded with pirated software, which may not (and probably won’t) function as well as the original Canon software.
In these instances, your package will usually either be missing a warranty card, or will have a warranty card that does not state “U.S. warranty”. If you card is missing, or if you have a card that says something like “European Warranty” – you have purchased a grey market product.
Purchasing from an authorized dealer guarantees that you not only receive the full Canon warranty, but also that the product you are purchasing is authentic. The unfortunate truth of buying online is that a few bad apples taint the many good sellers out there. Shopping from an authorized reseller is one way of protecting you from unscrupulous sellers.
When in doubt, look for the Canon Authorized Dealer logo in the sellers store (or website). Keep in mind that authorized dealers don’t necessarily carry all Canon products, and don’t always carry any Canon products. Also, not all stores will display the authorized dealer logo. If you aren’t sure, just confirm with the list below. The stores in this list are updated every month to ensure accuracy.
With that said, the following is a list of Canon authorized dealers who sell on eBay. Click on the logo to see more details about the store/seller. (Listed in alphabetical order)
Just keep in mind – If you don’t see a seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by Canon to sell their products, and are not buying the merchandise from Canon. In the majority of cases, the warranty will not be honored by Canon. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. Often times, they are for just 30 or 90 days, and just protect you from DOA products. (Original Canon warranties are provided below).
On the other hand, if you are looking at a Canon camera or photography product in one of the stores above, and wondering if the item is fake or grey market – purchase with confidence! These stores have been verified with Canon USA to be authorized dealers. You are receiving an authentic and authorized product, and are entitled to the full original manufacturer’s warranty, and tech support.
For reference, these are the manufacturer warranty periods for Canon products:
- Digital Cameras – 1 year
- Digital SLR Cameras – 1 year
- Camcorders – 1 year
- Camera Lenses – 1 year
- Camera Flashes – 1 year
- Binoculars – 3 years
All Canon warranties only apply to the original end-user only, and are non-transferable. If you purchase a pre-owned product (even if new in the box), you will not be entitled to the original Canon warranty, even if it was originally sold by an authorized dealer.
For valid warranty claims, you will need your receipt showing a purchase from an authorized dealer, so remember to save your proof of purchase.
*This list updated as of 9/12/2017