Benro camera and video accessories are sold in the United States through authorized dealers selected by Benro USA. Authorized Benro Retailers receive training and product knowledge, and are chosen for their ability to represent the brand. Benro provides a warranty on products sold only by authorized dealers.
If you purchase an Benro product from an unauthorized dealer, you are not entitled to the Benro warranty coverage, even if the seller claims that you are. The Benro products sold by unauthorized dealers are purchased by the seller on the “grey” market, and are usually the import version of the product.
An import version basically means that the product was meant for sale in a different country. For example, a tripod that was meant for the Canadian market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the Benro warranty page, their warranties are region specific. In other words….that tripod that was meant to be sold in Canada, will only be warrantied in Canada. Usually, these products will be labeled as either “import version” or “international version”.
Purchasing from an authorized dealer guarantees that you not only receive the full Benro warranty, but also that the product you are purchasing is authentic. The unfortunate truth of buying online is that a few bad apples taint the many good sellers out there. Shopping from an authorized reseller is one way of protecting you from unscrupulous sellers.
With that said, the following is a list of Benro authorized dealers who sell on Amazon. Click on the logo to see more details about the store/seller. (Listed in alphabetical order)
Just keep in mind – If you don’t see a seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by Benro to sell their products, and are not buying the merchandise from Benro. In the majority of cases, the warranty will not be honored by Benro. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. Often times, they are for just 30 or 90 days, and just protect you from DOA products. (Original Benro warranties are provided below).
On the other hand, if you are looking at a Benro tripod, monopod, or other accessory in one of the stores above, and wondering if the item is fake – purchase with confidence! These stores have been verified with Benro USA to be authorized dealers. You are receiving an authentic product, and are entitled to the full original manufacturer’s warranty.
For reference, these are the manufacturer warranty periods for Benro products:
- Camera Accessories – 3 years from date of purchase
- Video Accessories – 3 months from date of purchase
- Repaired equipment – 90-day limited warranty
If you register your (new) product with Benro, your warranty is also extended for another 2 years.