Astell&Kern headphones, and other sound & studio accessories are sold in the United States through authorized dealers selected by Astell&Kern. Authorized Astell&Kern Retailers receive training and product knowledge, and are chosen for their ability to represent the brand. Astell&Kern provides a warranty on products sold only by authorized dealers on ebay.
If you purchase an Astell&Kern product from an unauthorized dealer, you are not entitled to the Astell&Kern warranty coverage, or tech support, even if the seller claims that you are. The Astell&Kern products sold by unauthorized dealers are purchased by the seller on the “grey” market, and are usually the import version of the product.
An import version basically means that the product was meant for sale in a different country. For example, Astell&Kern AK T5p headphones that were meant for the European market, being sold in the US. The import version is usually the same exact product, just without the warranty. As described in the Astell&Kern warranty page, their warranties are region specific. In other words….those AK T5p headphones that were meant to be sold in Europe, will only be warrantied in Europe. Usually, these products will be labeled as either “import version” or “international version”.
In these instances, your package will usually either be missing a warranty card, or will have a warranty card that does not state “U.S. warranty”. If you card is missing, or if you have a card that says something like “Japanese Warranty” – you have purchased a grey market product.
Purchasing from an authorized dealer guarantees that you not only receive the full Astell&Kern warranty, but also that the product you are purchasing is authentic. The unfortunate truth of buying online is that a few bad apples taint the many good sellers out there. Shopping from an authorized reseller is one way of protecting you from unscrupulous sellers.
Astell&Kern products are made with precise standards and quality controls. Astell&Kern products, even if authentic, might be subject to incorrect handling, seller modification, etc. Authorized sellers adhere to the handling and selling standards set by Astell&Kern, which is another reason to purchase from an authorized dealer.
With that said, the following is a list of Astell&Kern authorized dealers who sell on eBay. Click on the logo to see more details about the store/seller. (Listed in alphabetical order)
Just keep in mind – If you don’t see a seller listed here, it doesn’t mean that they are selling fake, or non-authentic products. It just means that they are not authorized by Astell&Kern to sell their products, and are not buying the merchandise from Astell&Kern. In the majority of cases, the warranty will not be honored by Astell&Kern. Look out for phrases like “Seller provided warranty”, or “Limited Warranty”, etc. These types of warranties will almost always be for less than 1 year. Often times, they are for just 30 or 90 days, and just protect you from DOA products. (Original Astell&Kern warranties are provided below).
On the other hand, if you are looking at a Astell&Kern audio product in one of the stores above, and wondering if the item is fake – purchase with confidence! These stores have been verified with Astell&Kern USA to be authorized dealers. You are receiving an authentic product, and are entitled to the full original manufacturer’s warranty.
For reference, these are the manufacturer warranty periods for Astell&Kern products:
- Headphones – 1 year
- Portable Audio – 1 year
- Home Audio – 1 year
- IEMS – 1 year
- Accessories – 1 year
All Astell&Kern warranties only apply to the original end-user only, and are non-transferable. If you purchase a pre-owned product (even if new in the box), you will not be entitled to the original Astell&Kern warranty, even if it was originally sold by an authorized dealer.
As mentioned above, if you purchase your Astell&Kern product from a non-authorized seller, you are not entitled to tech support, or the warranty coverage. Astell&Kern will repair defective products, at your expense – which includes shipping to and from, parts, labor, etc.
For valid warranty claims, you will need your receipt showing a purchase from an authorized dealer, so remember to save your proof of purchase.
*This list updated as of 10/10/2017